Evidence pack
Course context: This lesson belongs to a practical beginner curriculum for Pakistan.
| Document | Required fields | Purpose |
|---|---|---|
| PA transaction summary | Invoice ID, account, method, amount, currency, status, timeline | Identifies the Exness-side request |
| Destination statement | Owner, account/wallet, date, amount and currency | Shows credit or non-credit |
| Provider reference | Bank/wallet transaction ID | Links provider processing |
| Conversion record | Source/target currencies and rate | Explains amount difference |
| Support ticket | Ticket ID and attachments | Creates audit trail |
| Security confirmation | Timestamp/type without revealing code | Shows authorization occurred |
Retrieve PA proof
- Open Personal Area → Transaction history.
- Filter to Withdrawals.
- Select the exact transaction.
- Record invoice ID and detailed timeline.
- Capture the full summary without exposing passwords or security codes.
- Download or save the destination statement for the matching period.
Reconciliation table
| Field | Exness record | Destination record | Must match? |
|---|---|---|---|
| Owner | Registered legal name | Payment-account legal name | Yes |
| Amount | Requested/net amount | Credited amount | Explain fees/conversion |
| Currency | Withdrawal currency | Receiving currency | Explain conversion |
| Time | Submission/completion | Provider posting | Allow processing lag |
| Reference | Invoice ID | Provider reference | Link in support case |
When to escalate
Wait until the maximum processing time shown for the method has passed unless the transaction is already rejected. Then open the exact transaction and select Get support. Attach the evidence pack and state the discrepancy in one sentence. Repeated new requests make the audit harder.
Proof versus trading history
Payment Transaction history proves funding movement; order history proves trades. If a dispute involves whether sufficient funds were available or why free margin changed, also download the account statement/order CSV. Platform logs are useful for trading actions but do not replace the payment invoice.
Official references
Transaction summary, invoice ID and timeline · Delayed-withdrawal escalation · Statements and order CSV
Questions from a first-time learner
Is a “Done” screenshot enough proof?
No. Include invoice ID/timeline and a matching destination statement.
Where is the withdrawal invoice ID?
Open the withdrawal item in Personal Area Transaction history.
When should I open a support ticket?
After the displayed maximum processing time, or when a rejected status needs resolution.
Should I share my security code as evidence?
No. Never disclose passwords, one-time codes or full sensitive credentials.